FAQs

Please read our FAQs page to find out more.

What is the warranty policy?

We offer a 24-month limited warranty on most parts, including the motor, hub, and frame. Learn more on our Warranty page.

Do you offer financing or payment plans?

Yes, we partner with services like AfterPay or Klarna to offer flexible payment options at checkout.

Do I need a license to ride this scooter?

Regulations vary by state and city. Please check with your local Department of Transportation for electric scooter laws in your area.

What makes this model an ideal off road e scooter?

Equipped with 12-inch offroad tubeless tires, the XT5 Pro delivers strong grip and stability on gravel, dirt, and uneven terrain—perfect for adventurous riders.

How comfortable is the ride on rough surfaces?

The XT5 Pro features the Damping Arm™ patented suspension system, offering advanced shock absorption that smooths out bumps for a safer, more comfortable ride.

Can this scooter handle uphill terrain or steep inclines?

Yes. With 32% gradeability, the XT5 Pro easily climbs steep hills and rugged paths without losing power or balance.

Is the XT5 Pro waterproof?

It has an IPX6 waterproof rating, meaning this offroad e-scooter can withstand heavy splashes and light rain—great for all-weather riding.

Didn’t find your answer?

Don't hestitate to contact us