Please contact us at the support email: service_us@navee.tech. Kindly provide your purchase invoice and issue details. Our team will respond within 1 - 2 business days.

All products are covered by a 24-month warranty, the warranty periods for various parts can be viewed by clicking on this detailed page：

https://naveetech.us/pages/warranty-information

(Kind tips: 1.Specific products may vary as detailed on their respective pages.

2.The warranty period starts from the day after the date indicated on the invoice. For online orders, the warranty period starts from the day after the product is signed for. If the customer cannot provide a valid proof of purchase, the warranty period is calculated as 3 months from the product’s production date.)

The product warranty covers manufacturing defects and functional issues under normal usage conditions. However, physical damage caused by improper use is not covered. For specific details, please refer to the warranty page.

Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.

Customer can only request an order cancellation if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for a 10% restocking fee.

• Due to the nature of the item, ground shipping will be the only option.
• Estimated delivery within 4-5 business days. 
• Your order will be shipped by the carrier that can best meet the delivery timeframe; we will use either FEDEX or UPS. 

Domestic and International Shipping:

• We ship within the Mainland United States (non-islands). 
• We support delivery to non-remote areas in Canada.

We are not able to deliver to the following:

• Standard P.O Boxes or Residential P.O Boxes in rural areas.
• USPS, FEDEX, or any other type of drop boxes.
• Freight Forwarding companies including services similar to NewYorkMailBox.com.

• Free shipping for orders over $99.
• $15 shipping fee for orders under $99.

The delivery time will depend on your delivery location. You can check the tracking number through the Carrier’s website for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from the time the order is placed.

Yes, refunds are available for eligible returns. Please ensure the product meets the return conditions outlined in our policy: https://naveetech.us/policies/refund-policy

Yes. If you encounter quality issues within 30 days of purchase, we offer a free exchange service.

Step 1: Submit Your Request: kindly contact us via email with your order number and details about the return or exchange.

Step 2: Ship your Product: once approved, please carefully pack the product in its original condition and send it to the provided return address.

Step 3: Receive Confirmation: after we receive the product, we will process your return or exchange within 3-5 business days and notify you of the outcome.

Learn more on our returns&refunds page.

Once your return or exchange is processed, we'll provide updates via email, including tracking information for the replacement product if applicable.