The Scooter arrived missing a **** and stopped powering On after using it for less than 8 times. After contacting service to replace it, they refused and asked me to send it so they fix it. After informing them that I don't have the box and don't have a car to transport it, they said it is not their problem and I have to pack it and send it for them to take a look at it. and that they will not arrange any pickup. Their scooters are not worth your money! Don't purchase anything from them.