Navee provides after-sales services for customers as per relevant laws and regulations of sales area. This policy is applicable to Navee’s products.

Scope of Application

Navee provides warranty services for its products sold via its official or officially authorized channel. This policy however is inapplicable to products that customers purchase via unauthorized channels.

Warranty Services

For any product with quality problems not ascribed to artificial damage within a certain period of time since purchase, Navee will provide warranty services after the problem is confirmed by Navee’s relevant staff or authorized personnel through detection. Warranty period for the machine and parts & components is as below:

Type	Warranty Period	Part Name	Warranty Coverage
Main Unit	24 months	Frame assembly	Due to product-related performance failures that cannot be repaired, such as open circuits, desoldering, fractures, and distortions, replacements can be made. Damage caused by impacts, unauthorized modifications, or other human-induced factors is not covered by the warranty.
		Motor assembly	Due to product-related performance failures (such as coil phase loss, burnout, demagnetization or detachment of magnetic steel, and deformation of the wheel axle), which cannot be repaired, replacements can be made. However, damage to the wheel hub caused by insufficient tire pressure over speed bumps, potholes, or similar reasons is not covered by the warranty.
		Hub	Due to product-related performance failures that cannot be repaired, such as open circuits, desoldering, fractures, and distortions, replacements can be made. However, damage to the wheel hub caused by insufficient tire pressure over speed bumps, potholes, or similar reasons is not covered by the warranty.
		Controller assembly	Due to product-related performance failures that cannot be repaired, replacements can be made. However, damage caused by unauthorized modifications or other human-induced factors is not covered by the warranty.
		Instrument assembly	Performance failures caused by product-related issues that cannot be repaired are eligible for replacement. However, damage resulting from unauthorized modifications or other human-induced factors is not covered by the warranty.
		Front fork	If a product-related issue causes performance failures, oil leaks, or other problems that cannot be repaired, the product can be replaced. However, damage caused by collisions or other human-induced factors is not covered by the warranty.
		Shock Absorber Assembly	Failures due to product quality issues (such as shock absorber failure, oil leakage, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
		Folding Assembly	Due to product-related performance failures that cannot be repaired, such as open circuits, desoldering, fractures, and distortions, replacements can be made. However, damage caused by impacts, unauthorized modifications, or other human-induced factors is not covered by the warranty.
		Stem assembly	If a product-related performance failure cannot be repaired, such as open circuits, desoldering, fractures, or distortions, the product can be replaced. However, damage caused by impacts, unauthorized modifications, or other human-induced factors is not covered by the warranty.
		Vertical tube	If a product-related performance failure cannot be repaired, such as open circuits, desoldering, fractures, or distortions, the product can be replaced. However, damage caused by impacts, unauthorized modifications, or other human-induced factors is not covered by the warranty.
Main Components	12 months	Battery	If there is leakage or the capacity is less than 80% due to product quality issues, a replacement can be made. Damages caused by unauthorized modifications or other human factors are not covered under the warranty. Damage resulting from improper storage, failure to charge in a timely manner, use of non-standard chargers, water ingress, impacts, or drops will not be covered by the warranty.
Main Components	12 months	Head light	Failures such as non-illumination or insufficient brightness caused by product quality issues are eligible for replacement. However, damages resulting from unauthorized modifications, improper use, or accidents (such as crashes) are not covered under the warranty.
		Turn signal	Non-illumination or insufficient brightness caused by product quality issues are eligible for replacement. However, damages resulting from unauthorized modifications, improper use, or accidents (such as crashes) are not covered under the warranty.
		Taillight	Failures such as non-illumination or insufficient brightness due to product quality issues are eligible for replacement. However, damages caused by unauthorized modifications, improper use, or accidents (such as crashes) are not covered under the warranty.
		Throttle	Failures caused by product quality issues (such as malfunction, sticking, uneven acceleration, electrical failures, or physical damage) are eligible for replacement. However, damages resulting from unauthorized modifications, improper use, or accidents (such as crashes) are not covered under the warranty.
		Turn signal switch	Failures caused by product quality issues (such as switch malfunctions, electrical failures, or physical damage) are eligible for replacement. However, damages resulting from unauthorized modifications, improper use, or accidents (such as crashes) are not covered under the warranty.
		Brake handle	Failures caused by product quality issues (such as unresponsive or sluggish handles, mechanical failures, or physical damage) are eligible for replacement. However, damages resulting from unauthorized modifications, improper use, or accidents (such as crashes) are not covered under the warranty.
		Charging port assembly	Failures caused by product quality issues (such as poor contact at the charging port, electrical failures, or physical damage) are eligible for replacement. However, damages resulting from unauthorized modifications, improper use, or accidents (such as crashes) are not covered under the warranty.
		Headset Bearings	Failures due to product quality issues (such as bearing failure, severe wear, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
		Charger + Power Cord	Failures due to product quality issues (such as charging faults, overheating, short circuits, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
Wearable Parts	3 months	Decorative Cover	Failures due to product quality issues (such as detachment, cracking, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
		Foot pad	Failures due to product quality issues (such as damage, severe wear, or warping) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
		Reflector	Failures due to product quality issues (such as loss of reflective effect, damage, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
		Handlebar grip	Failures due to product quality issues (such as damage or severe wear) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
		Front/Rear fender	Failures due to product quality issues (such as damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
		Kickstand	Failures due to product quality issues (such as inability to properly support, looseness, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
		Drum/Disc brake	Failures due to product quality issues (such as brake failure, uneven wear, or physical damage) can be replaced. However, damage caused by unauthorized modifications, improper use, or external factors is not covered by the warranty.
		Inner tire	Failures caused by product quality issues (such as abnormal air leakage or physical damage) are eligible for replacement. However, tire blowouts caused by insufficient tire pressure when going over speed bumps, potholes, or punctures, as well as minor air pressure drops (5-10 PSI) during normal use, are not covered under the warranty.
		Outer tire	Failures caused by product quality issues (such as cracking, abnormal wear, or physical damage) are eligible for replacement. However, damages resulting from improper use, aggressive driving, burnouts, extreme situations such as punctures, or crashes are not covered under the warranty.
		Tubeless Tire	Failures due to product quality issues (such as tire cracking, abnormal wear, or manufacturing defects) can be replaced. However, damage caused by unauthorized modifications, improper use, aggressive driving, burnouts, or external factors (such as road damage, sharp objects, etc.) is not covered by the warranty. Minor air pressure reduction (5-10 PSI per month) during normal use and slow air leaks leading to wheel hub rust due to long periods of inactivity are not covered by the warranty.

 

The warranty period starts from the day after the date indicated on the invoice. For online orders, the warranty period starts from the day after the product is signed for. If the customer cannot provide a valid proof of purchase, the warranty period is calculated as 3 months from the product’s production date.
*The warranty reminder label is only applicable to the 30-day return policy. If it is torn, it is not applicable to the 30-day return policy. The warranty reminder label does not affect the normal warranty policy.

Return and Change Services

1. Unconditionalreturn policy

Customer who purchases Navee’s products via its official or officially authorized channel can return or change products with no cause within a certain period of time according to platform rules. When deciding to return product, customer needs to show valid purchase voucher and return the corresponding invoice. Customer needs to bear the corresponding tax, once the invoice is lost. While returning product, customer needs to ensure the original quality and intact appearance of product as well as complete trademark and relevant packaging label of the product and its accessories; return the present together with the product, if any. We do not accept any product returned with artificial damage, lost packaging box, or parts and components or product that has been used.

Customer needs to bear the freight of return arising therefrom at discretion. Navee or its local dealer will refund the price having been paid by customer to the customer within 7 working days upon receiving the product returned. The arrival date may be postponed by such factors as bank and payment agency.

2. Change ofdefectiveproduct

Customers who purchase Navee products in the Navee official store can apply for a free return within 30 days if the product is not opened. If the conditions are met, the gifts must be returned at the same time. If the returned product is damaged by human factors, the packaging box is missing, or the parts are missing, we have the right to refuse to accept it.

3. Depreciation fees

Customer needs to bear freight and depreciation fees, if returning the product beyond the unconditional return time limit.

Depreciation fees = Total days of purchase × Invoice price × Depreciation fees (the price will be converted based on suggested local retailing price, if no invoice can be provided);

Depreciation rate: 0.22%.

Non-warranty

Warranty service ceases to apply in any of the following circumstances:

1. The part damaged is beyond the corresponding warranty period;
2. Customer cannot provide warranty card or invoice or information in the warranty card is not in line with invoice information;
3. Product is damaged by artificial cause;
4. Product is damaged by force majeure;
5. Product is damaged by customer’s use, maintenance and adjustment without following User’s Manual;
6. Product is faulty or damaged by forced use beyond normal service conditions;
7. Product is dismantled or repaired by anyone other than professionals authorized by Navee;
8. The contents of warranty card and product information are damaged on purpose, including scratching, tearing or alteration, etc.;
9. Other product fault and damage not ascribed to product design, manufacturing and quality, etc.;
10. Customers use the product for commercial purpose.

Customer needs to pay the corresponding repairing fees in any of the circumstances above.

Policy of After-sales Services Beyond Warranty Scope

Navee provides paid repairing services for the product that dissatisfies warranty terms but satisfies repairing conditions. The repairing fees arising therefrom include freight, accessory fees, and labor cost. For details, please feel free to consult the local dealer.

If the same accessory has the same fault again within 3 months after repair, Navee will provide free repair services again.